Alert Templates

Alert templates are an easy way to apply alert settings to multiple devices at one time or to new devices as they are discovered.  An alert template specifies how alerts are delivered from the devices to an administrator. This delivery method can be sent through SNMP to a monitoring agent, email sent to a valid email address, or visible from the Alerts widget on the main Dashboard in n-Command MSP.

To create an alert template:

  1. Select Alert Templates from the Open Tab menu.

  2. Enter a name for the template in the field provided and select Add.  

  3. Select the delivery method for each alert in the columns to the right under the Alerts heading. E-mail must be selected in combination with either SNMP or Widget; it cannot be selected alone. To check one delivery method for all alerts, select the check box in the column heading. This will check all the boxes below it for all alerts. Selecting E-mail requires additional settings under the Email Settings heading.

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Before alerts can be sent through SNMP, SNMP must be configured in Settings > SNMP. Refer to SNMP Settings for more information.

Before alerts can be sent through email, email must be configured in Settings > Connection. Refer to Connection Settings for more information.

  1. Specify the threshold for any alerts requiring limits. For example, Low Available CFlash  defaults to < 10%. This can be adjusted using the up and down arrows in the Limits column or typing in a number to specify a value other than 10.

  2. If E-mail is selected as a delivery option for alerts, you must also indicate the Email Notification List to use. From the Email Settings section of the Alert Templates, select an email from the drop-down list. Refer to Email Settings for details about creating these entries.

 

  1. Select the check box next to Apply to new Devices if you want to apply to devices when they are discovered as well. Not selecting this options indicates you want to apply the alert template only to devices currently managed by n-Command MSP.

  2. Specify the Criteria settings. The alert template is applied to devices meeting the criteria. The criteria is set in the manner described in Adding Criteria to Alert Templates.

  3. Once the alert template settings are configured, select Save to save the settings.

  4. When you have created multiple alert templates, the order in which they are applied can be changed. You can drag and drop the templates within the listing on the Alert Templates menu and select Save Reorder to keep the current order. Selecting Revert Reorder will revert back to the previous order for the templates.  

Other functions available from this menu are:

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