Device Alerts

The Device Alerts module on the Dashboard tab displays all alerts present throughout the system. The system reports alerts for Management, Exception, Firmware, Missed Check-Ins, Operations, and Voice errors. The alert notices can be filtered or sorted by the alert type. The icons above the columns change to display a red warning box with the number of errors detected when alerts of that type exist in the system. Choose the desired alert type icon to display more information on the grid. The information provided depends on the alert type. Double click on the device listed in the grid for more specific details about a particular device. This action opens the Device Details menu.

The order in which the icons are presented on the Dashboard can be altered through the options settings. Select the wrench in the lower right corner of the module. Select the alert icon next to Order, and drag the icon to the new position and drop into place  You can continue to drag and drop the alert icons in any order in which you want them to appear.  

The Refresh rate can be changed from 30 seconds to 1 or 5 minutes, also through the options settings. The options settings are available by selecting the wrench in the lower right corner of the module. After making changes to the options, select the wrench again to return to the status view.

 All Alerts

Choose the All Alerts icon to view all the alerts together. To sort the alerts by one of the column headings, click any column. The order changes from ascending to descending with each additional click.

 Management Alerts

Management alerts are issued when a device's auto-link is disabled or the running configuration has not been saved to the startup configuration. When filtered by Management alerts, the dashboard grid displays the device name and a check-mark to indicate an unsaved configuration or disabled auto-link in the appropriate column.

 Exception Alerts

Exception alerts are issued when an exception file is present on the device. When filtered by Exception alerts, the dashboard grid displays just the device name and the number of exceptions on the device. Double clicking on the device listed provides detailed information about the exception by jumping to the Exceptions tab in the Detailed Device menu.

 Firmware Alerts

Firmware alerts are issued when a primary or backup firmware image is not on the system, the currently executing firmware version is not the same as the primary firmware image, or the specified primary and backup firmware images are the same file. When filtered by Firmware alerts, the dashboard grid displays the device name, and a check-mark to indicate as to whether the primary, backup, and running firmware are presently running. The grid also displays a check-mark if the primary and backup firmware are the same.

 Missed Check-In Alerts

Missed Check-In alerts are issued when a device misses the most recently scheduled check-in with the n-Command MSP server.  

 Operation Alerts

Operation alerts are issued when a device experiences a warm start, cold start, authentication failure, low nonvolatile RAM, and low CompactFlash memory.

 Voice Alerts

Voice alerts are issued when a SIP device experiences a low mean opinion score (MOS) or fails to register.